The Warranty Group - Customised programs designed by you

Complaints procedure
It's never nice to have to complain, but if you are receiving this leaflet then you have felt the need to raise an issue with our customer relations team.
Customer feedback gives us the chance to review and improve our processes and, if mistakes have been made, put them right.

What happens next?
You will find, with this leaflet a letter of acknowledgement that will also contain contact details should you wish to check on the progress of your complaint.
FSA guidelines allow up to 8 weeks for us to resolve your complaint.
We aim to conclude matters as soon as possible and in the majority of cases we try to resolve your complaint within days.

Final resolution?
We will notify you of our final response to your complaint in writing up to and including 8 weeks from the date of receipt.
If you would prefer an alternative method of communication then please let us know.

Unhappy with our decision?
If you are not happy with our final response then you have the right to refer your complaint to the Financial Ombudsman Service.
We can send or advise you of their contact details either on request or at the point of final resolution.